We were aware that we had a self-improvement task in relation to employee development and service in a more refined form. We are in a very, very, tough and competitive market and in a situation with over 50% of overcapacity, where the battle for customers is huge.
I expected that Unified People would be able to set the stage for the employees so that we could get much more out of our learning efforts than in the past.
We gained a common notion of our challenges and tasks. Now we have a common language, which makes changes and initiatives much easier to implement. We bring our heart to work much more!
We have raised the level of our customer services, which has resulted in stronger relationships with our key customers. We have become much better at working transversely and to resolve disputes quickly when they occur.
Lisbeth Dahlgaard, Proprietor